Frequently Asked Questions
If I have Enterprise Support, when should I use make contact via email or phone?
Last Updated 7 years ago
When a new issue occurs, the starting point is always to report the issue is on our Helpdesk system. This ensures the issue flows through our formal paid support processes and can be quickly and efficiency triaged by our support team and the development team. It also ensures you get automated notifications once you issue is resolved and included in a new release.
Only after an issue is logged, you might wish to get in touch via email to highlight it’s importance to you or to clarify any complex parts of your issue. Our dedicated Enterprise Support team will be there to help and, if required, they can also arrange a call to discuss issues over the phone where this can help.
Only after an issue is logged, you might wish to get in touch via email to highlight it’s importance to you or to clarify any complex parts of your issue. Our dedicated Enterprise Support team will be there to help and, if required, they can also arrange a call to discuss issues over the phone where this can help.