Frequently Asked Questions

How can I increase the priority of an existing issue from Free Support to Paid Support?
Last Updated 5 years ago

To increase the priority of an existing issue from Free Support to Paid Support it is enough to open a new Paid Support ticket and paste the link to the Free Support Forum thread.

There is no need to redescribe the issue. We will analyze the issue, increase the priority, and continue to inform you about the ticket status on Paid Support Helpdesk.

Advantages of using Paid Support:
  • Comprehensive support on a priority basis
  • Direct access to Paid Support management team
  • Use of our issue-tracking system

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