Frequently Asked Questions

1. Introduction to Paid Support Services
Last Updated a year ago

Welcome to our Paid Support FAQ which provides more details and background on what you can expect from our Paid Support services as well as answers to commonly asked questions.  Paid Support is offered for those customers who need support on a priority basis, along with direct access to our Paid Support management team and use of our issue tracking system.  

Paid Support subscription is purchased as a separate product and is not a part of product license.

GroupDocs offers four levels of paid support:


Although there are some differences in the level of priority given to issues and communication options under these they also share much in common so we cover them all in this FAQ while highlighting significant differences as we go.

n.b. For customers with less urgent needs we also provide a level of free technical support, on a non-priority basis, through our Free Support Forum.

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